PRODUCT INFO & FAQ

Product

The Total Flex™ L is an all-in-one home exercise system - designed for busy people, who want to achieve a trim, fit and healthy body, in the shortest possible time, with the least amount of effort. The Total Flex™ L claims to be the world’s smallest and most portable exerciser for a total body workout.

To exercise, simply fold out the legs, and adjust the seat, set the resistance level, grab the handles, and start your workout.

Please access the online workout videos at our Total Flex™ L Online Trainer Library.

Instantly stream fun, effective, full-length workouts led by professional trainers on your favorite smart device.

The Total Flex™ L features a set of multi-directional seats (each with 5 settings). The seats adjust quickly and easily to ergonomically and correctly position and align your body for safe and effective exercising. By simply adjusting the multi-directional seats, you can work out every major muscle group - faster, easier, and more comfortably than ever before, with armchair comfort, in the privacy and comfort of your own home.

With the unique patented multi-directional seat arrangement, switching from one exercise to another is quick and easy, that’s why you’ll spend less time achieving better, more visible results.

Whereas the multi-directional seats allow you to exercise in a seated or lying down position, with the aid of the foot plate, you can perform a range of exercises standing upright, such as leg, hip, and buttock exercises. Standing upright, you can also perform highly effective aerobic and fat burning exercises.

Resistance (or weight) is a key factor to achieve exercise results and reducing body fat. In fact, to exercise means that your body must work against resistance. It is well known that resistance training, such as offered by the Total Flex™ L, is proven to be the most effective way burn away access body fat and to achieve a trim, firm and slim body.

To generate resistance, a set of “power pods”, carrying resistance bands, is integrated with one of the multi-directional seats. When adjusting the seat, the resistance adjusts accordingly and in tandem with the seats, making it possible to effectively align the resistance to the targeted muscles for each individual exercise. Since muscles tend to contract along the axis of their fibers, alignment for effective exercising means matching the direction of the resistance in direct opposition to the pull of the fibers of the targeted muscles which is achieved with the Total Flex™ L. This is called “synchronized resistance” - one of the reasons why working out with the Total Flex™ L is so effective.

The resistance bands are factory tested for long-life durability and should last for several years.

Note: Replacement bands are available and are easy to fit.

Each set of power pods (fitted to one of the Total Flex™ L seats) contains three, color-coded resistance bands, with each band varying in resistance (grey band light; black band medium; red band heavy). This allows for 7 levels of graduated resistance - from light to heavy. By combining the resistance bands in different ways, the level of resistance can be adjusted to match your specific fitness level, the strength of different muscle groups, and the improvement in strength of muscles over time. The resistance bands deliver progressive variable resistance through the full range of exercise motion, making each workout intense and effective. In addition, the full range exercise movement improves muscle and joint flexibility.

The human body moves in multiple planes - frontal, horizontal & median planes. To exercise the body whilst moving in these 3-D planes, the Total Flex™ L is fitted with a set of multi-directional pulleys to allow the handles (or ankle cuffs) attached to the resistance bands, to apply resistance whilst the body is moved in any of these planes, allowing for invigorating and effective exercising. Also, with the Total Flex™ L the movement of different sports (such as tennis, swimming, golf, karate, and skiing) can be simulated.

Unlike conventional, bulky and outdated home gyms that take up much of your living space, once you have completed your exercise program, the Total Flex™ L folds compactly in seconds. Hold it by its handle and carry or roll away on its wheels for storage in a cupboard, behind a door or in a corner. The dimensions of the unit, when set up in seated position are 24x30x41.4in/61x76.2x105.5cm. The dimensions of the unit, when folded for storage, are 25.6x24x10in/65x61x25.5cm. The weight of the unit is 43lb/19.5kg.

The Total Flex™ L features a complete step-by-step professionally planned Training Guide and Exercise Chart, offering a choice of 30+ exercises. Exercises are grouped to form five specific exercise programs designed to meet individual needs such as total body workout, core conditioning, upper & lower body workout. Also, all the exercise programs can be performed in either circuit training mode - to improve your aerobic and cardiovascular conditioning or in strength training mode - to build muscle and strength.

Work out with professional trainers who will help tighten, tone, and sculpt your body in fun sessions that are less than 20 minute each! Each of the exercise programs is suitable for males and females - in fact, the entire family can use the Total Flex™ L, regardless of whether you are fit or unfit.

The Express Program (taking about 12 - 15 minutes to complete; the Total Body Program (taking about 15 - 20 minutes to complete; the Core Program (taking about 12 - 15 minutes to complete); the Lower Body Workout (talking about 15 minutes to complete) and the Upper Body Workout (also taking about 15 minutes to complete).

You will get access to these online streaming exercise programs at our Online Trainer Library. No subscription needed! Instantly stream fun, effective, full-length workouts led by professional trainers on your favorite smart device.

The Total Flex™ L is a complete, all-in-one “home health club”. It comes with a set of handles to engage resistance, a set of ankle cuffs for a range of leg exercises, and a foot plate to perform exercises in the standing position. As an additional option, the Total Flex™ L offers the Performance Pack which includes a head rest, to support your head when lying down, and a gym quality leg extender with additional resistance bands to provide leg extension workouts.

The Total Flex™ L is scientifically designed, tested and approved by doctor, sports specialists and testing laboratories. It complies with the highest international standards of quality and safety and is certified in accordance with the internationally recognized standards.

An independent university study and a consumer trial have proven that the Total Flex™ L is a highly effective device for the purpose of reconditioning your body.

The Total Flex™ L is a revolutionary new exercise machine representing the ultimate state-of-the-art body shaper. When used in combination with the suggested Heathy Eating Plan, it promises to give you a slimmer, firmer, healthier body in a matter of weeks. With the Total Flex™ L you can now reshape your body in armchair comfort, in your own home.

With the Total Flex™ L, there is no reason why you should wait any longer for the body you’ve always wanted.

Shipping

Our orders ship from our fulfillment center in USA anywhere from 2 to 5 business days from credit card approval. An automated shipment confirmation notification with the tracking number is sent to the customer's email. Please log into our customer service portal at support.thane.com to access your account and to check on the status of your order. See Shipping Information for details.

For more information on our shipping and delivery, check out our shipping page.

Returns

Our 30 day money back guarantee entitles you to a full refund of the purchase price, less the shipping and handling charges. If you're not completely satisfied with your purchase, please log into our customer service portal at support.thane.com to access your account and submit a return request to obtain an RMA number (Return Merchandise Authorization ). You will receive an email from Thane Customer Service within 1 to 2 days with the RMA number and return instructions. Once you have received your RMA number, please return all items in its original condition and packaging. When returning your order, please ensure that you use an insured carrier to return your order.

Please note that Thane is not responsible for any return shipped charges incurred to return your order. Once your order has been received at our fulfillment center, the refund will be processed. Please allow 7 to 10 business days for the credit to appear on your credit card. Refunds do not include shipping and handling or assembly fees and trial fee payments. See Returns for complete details.

Refunds for returned orders are processed weekly. If your return shipment tracking number confirms that your order was successfully delivered to our fulfillment center, please allow 7 to 10 business days for the refund to be processed to your credit card. If your order was placed on a 30-day trial offer, the trial fee paid is non-refundable. We do not refund any shipping charges. If after 10 days, you do not see your refund on your credit card, please log into our customer service portal at support.thane.com to access your account and submit a help request to our customer service center. Please allow 1-2 business days for a response.

RMA (Return Merchandise Authorization) Number. Please log into our customer service portal at support.thane.com to access your account and submit a return request to obtain an RMA number. You will receive an email from Thane Customer Service within 1 to 2 days with the RMA number and return instructions. See Returns Policy for complete details.

Warranty

Your Product purchased from Thane Direct USA/Thane.Com is warranted, to the original owner, for 1 Year from date of purchase against defects in material and workmanship under normal use and service. Should your Thane Direct USA Product prove defective within 1 Year from date of purchase, you must email or call our Customer Service department at customercareusa@thane.com. Do not return the defective part or unit unless instructed to do so after contacting us.

Under this warranty, Thane Direct USA/Thane.Com will repair or replace any parts found to be defective due to a manufacturer's defect. This warranty extends only to personal use and does not extend to any product that has been used for commercial use, rental use, or use for which it is not intended. There are no warranties other than that expressly set forth herein. This warranty is not transferable. Thane Direct USA/Thane.Com is not responsible in any way for damages, losses or inconveniences caused by equipment failure arising from user negligence, abuse or use not in accordance with the User's Guide or any additional safety, use, or warnings included in the product materials. Further, Thane Direct USA/Thane.Com is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

Please log into our customer service portal at support.thane.com to access your account and submit a warranty parts request to our customer service center. Please ensure to identify the make/color and model of your unit and the problem you are experiencing. Please ensure to include your order number or proof of purchase to support any warranty related issues.

The product you have purchased from Thane is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, please log into our customer service portal at support.thane.com to access your account and submit a warranty parts request to our customer service center. Please allow 1-2 business days for a response. Do not return the defective part or unit unless instructed to do so after contacting us. Under this limited warranty, Thane Direct Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge may apply to any replacement undertaken by Thane. See Warranty Information for complete details.

THIS WARRANTY DOES NOT APPLY TO THE FOLLOWING

  1. Accident, misuse, abuse or neglect.
  2. Improper or inadequate assembly or maintenance.
  3. Unauthorized modification or commercial use.
  4. Improper packaging in return transit.
  5. Normal wear and tear.
  6. Unsupervised use by children under 18 years of age.

See Warranty Information for complete details.

Payment

Please log into our customer service portal at support.thane.com to access your account and confirm how many installment payments you have left.

If you see two transactions posted for the same amount on the same day, you are not being charged twice. What you are seeing is the pre-authorization obtained from your credit card company and the actual charge. Please note that the pre-authorization will be held in your account until your order ships, at which point, your card will then be charged. Please log into our customer service portal at support.thane.com to access your account.

MY ORDER

24/7 support available at support.thane.com with our Customer Service Team.

My Order

Our orders ship from our fulfillment center in USA anywhere from 2 to 5 business days from credit card approval. An automated shipment confirmation notification with the tracking number is sent to the customer's email. Please log into our customer service portal at support.thane.com to access your account and to check on the status of your order. See Shipping Information for details.

We understand that you may have changed your mind about your order and now you wish to cancel. Please log into our customer service portal at support.thane.com to access your account and follow the steps to cancel your order. It is important to note that in our efforts to get your order delivered to you as quickly as possible you may have as little as one hour or less from order placement to cancel your order. Our systems are automated to ensure the fastest order processing and shipment times possible and once an order has been processed and sent to fulfillment we are unable to cancel an order.

Your order is shipped from our fulfillment center via one of our preferred carriers. An automated shipment confirmation notification with the tracking number is sent to the customer's email. Please log into our customer service portal at support.thane.com to access your account and to check on the status of your order. For remote locations, the carrier will transfer the shipment to your local USPS post office for delivery to its final destination.

Please log into our customer service portal at support.thane.com to access your account and to update your bill to/ship to information. Please note that you may have only 1 hour from order placement to change the information and ensure the information has been properly updated on your order. We have an automated system; our orders are processed as soon as they are received and sent to our fulfillment center.

An automated order confirmation notification is sent to the customer's email on file. Please log into our customer service portal at support.thane.com to verify your email address. Please also check your junk/spam folder as your email provider may have filed it as “junk” or “spam”. Be sure that your email settings are marked to accept emails from us.